"Extending IT service management abilities past technologies services to address small business-centric use conditions; running service need and provide by way of a common System, portal, and service catalog; and speeding up innovation and workflow automation via PaaS/minimal-code development tooling." - Charles Betz, Forrester ITIL certification is structured into many https://esm65320.dailyblogzz.com/33918975/how-applying-it-service-management-can-save-you-time-stress-and-money